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Frequently Asked Questions

1.How do I contact Topcraft, regarding my order?

You can contact us at and our customer service representatives are available to provide timely support for you.

2.What forms of payment methods are available?

We Accept PayPal, and Credit Card Payments from American Express, Visa, Mastercard, Maestro, JCB, Discover, and Diners Club. You can use your PayPal, or credit card to pay for your order securely and conveniently. Please visit the payment method to learn more.

3.What is the order processing time?

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 3-7 working days (If shipping during the weekend, it would take 3~10 days to receive your order) of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.What is the estimated delivery time?


Estimated Delivery Time

Shipping Cost


United States

3-7 working days

Free Shipping

FedEx / UPS / Estes 


5.What shipping carrier do you use?

We partner with major shipping companies FedEx / UPS / Estes to offer the fastest, safest, and most reliable delivery service possible.

6.Which areas do not accept delivery?

Remote Area:

Due to most of our products are large size heavy weight objects, our contracted shipping delivery service mainly are domestic ground shipping services. For customer who lives in:

  • Alaska
  • American Samoa
  • Guam
  • Hawaii
  • United States Virgin Islands
  • Armed Forces of the Americas
  • European Armed Forces
  • Armed Forces of the Pacific.

7.How about tax?

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

8.How do I cancel or change an order?

For more information, please check Return and Refund Policy.

9. How to return the item?

Please browse the Return and Refund Policy for the return process.

10.How do I contact customer service?


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